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Common questions

Cancel, get a refund, sort your reminders, export or delete.

• Cancel Pro

  1. Settings
  2. Plan
  3. Manage subscription

  That opens Apple’s subscriptions, where you cancel. It shows once you’re on Pro. Pro then lasts to the end of the month you’ve paid for.

• Ask for a refund

  Apple takes the payment, so Apple decides refunds. Ask at reportaproblem.apple.com, and choose the Tools Down purchase. If we closed your account other than for a breach, email us and we’ll support your request.

• Change payment reminders

  1. Settings
  2. Payment reminders

  Choose Email them for me, Remind me to send them, or Off. If you choose email, a customer with an email address gets a reminder in your name 3, 7 and 14 days after an invoice is due, and anyone else gets a reminder to you, with the message written. To pause one invoice, open it, tap ••• and choose Pause reminders. To stop them for one customer, open the customer and choose Stop reminders.

• Export everything

  1. Settings
  2. Export everything

  A copy of your data, as one file: your customers, jobs, quotes, invoices, photos and chats.

• Delete your account

  1. Settings
  2. Delete account

  It removes your account, with your records, chats and photos, and can’t be undone. Export a copy first if you want one. If you’re on Pro, cancel it first: deleting your account won’t stop Apple billing you. What goes now, and what waits, is in our Privacy Policy.

• Can’t sign in

  Use the way you signed up: Apple, Google or the six digit code we email. If the code is slow to arrive, check the address and your spam folder, then ask for another. Still stuck? Email us from the address you signed up with, and say what you see.