TrustYour work stays yours. Here’s exactly how.
Who makes Tools Down, where your work is kept, who else reads it, what it does without asking, and how to reach a person. Each answer is what the app does, not what we hope it does.
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01Who makes it
A UK company you can look up.
Tools Down is made by Blue Ocean Code Ltd, registered in England, company number 11626451. Registered office: 1 Cedar Office Park, Cobham Road, Wimborne, England, BH21 7SB.
02Where it’s kept
Kept in Ireland, by Amazon Web Services.
Your customers, jobs, quotes, invoices, chats and photos are kept with Amazon Web Services in Ireland, encrypted where they’re kept and as they travel, with access limited to those who need it. How your account is kept yours.
03Who reads it
Read to answer you, and set not to be kept.
To answer you, models read your message and the parts of your work they need, with zero data retention on. Every service that sees your work, and what it sees.
Without asking, and with
What it does by itself, and what waits for you
Nothing reaches a customer unless you’ve sent it or said yes to it.
By itself
- Payment reminders at 3, 7 and 14 days: emailed for you once you’ve said so, or ready to send from your phone.
- Tells you things: the morning brief and evening wrap, when an invoice is opened or late, when a quote is accepted or goes quiet, when two jobs clash, and when rain’s due on tomorrow’s outdoor work.
- Files things: photos on the job, receipts as expenses, customers as you mention them.
Waits for you
- A quote or an invoice reaching your customer: you share it, as a link or a PDF.
- A follow-up on a quiet quote: it drafts one for you to send yourself.
- Deleting a customer: on its screen, once you’ve confirmed it.
04Yours to take
Take a copy, or delete your account. Any time.
Export everything in one file: your customers, jobs, quotes, invoices, payments, reminders and expenses as spreadsheets, every quote and invoice you’ve sent and every gas safety record as a PDF, your photos, and your chats as text. It comes to your phone as the file itself, and our copy is deleted after a day.
Delete your account and your business details, customers, jobs, quotes, invoices, expenses, gas safety records, reminders, chats and photos go, and the database backups that held them expire within 14 days. Delete one customer, and their details, jobs, photos and notes go; the issued invoices, accepted quotes and gas safety records that name them stay until you delete your account. What goes now and what stays.
Delete your account?
This deletes your business details, customers, jobs, quotes, reminders, chats and photos. Issued invoices, expenses and gas safety records go too, and you may need to keep copies. It can’t be undone.
Straight answers
Straight answers
Can it get things wrong?
Yes, the way anyone taking a message on a busy day can. So it shows its work: everything it makes or changes comes back as a card you can open and check, with Undo. Quotes and invoices are drafts until you send them. When two customers could be the one you meant, it asks which. When it can’t find something it says so rather than guess, and it won’t state a regulation, a tax position or a price as fact: signing off the work stays with you.
Is my work used to train AI models?
We don’t train models on your work, and the models that read your messages and photos are set not to keep them or train on them: every call to them is made with zero data retention on. Which services see what, and the exceptions.
Why does the app ask for my camera, microphone or location?
Only when you use what needs it: the camera for a photo, the microphone to talk, your location for a “near me” question, and notifications once your first quote or invoice goes out. What it asks your phone for, and when.
Can I talk to a person?
Yes. Email hello@toolsdown.app, or tap Contact us in Settings, which starts the email for you. A person at Blue Ocean Code reads it and answers.
Price and the free plan
Made for one. Priced for one.
£29.99 a month including VAT, or £24.99 if you reclaim VAT. One person, no minimum, no setup fee, no training.
- Your first month is free, with no card.
- After that you’re on the Free plan: 50 messages a month to Tools Down, and every screen keeps working.
- Tools Down Pro is paid monthly through Apple. It lifts the message limit.
- Fair use applies on every plan, with limits set far above what one person books or asks for in a month.
Tools Down for iPhone
Coming soon on the App StoreFirst month free, no card.