Payment remindersMoney in. Without the chasing.

If an invoice you’ve sent isn’t paid, your customer gets a reminder 3, 7 and 14 days after it’s due, by email, in your business’s name. They stop when it’s paid and they’re free on every plan. The invoice shows when the next one goes, and you can pause them or turn them off.

Coming soon on the App StoreSee it in your trade

iPhone. First month free, no card.

Tools Down: Nudged Sam about INV-0151. £735 still owed.

Invoice · INV-0151Sent

Remedial work, 14 Park Road

Sam Reid

Due 1 October 2026
Next reminder 8 October

Owed£735

ShareMark paidPause reminders

What your chat says when the first reminder has gone, with the invoice under it. Example dates.

01Automatic

Three reminders, then it stops.

An unpaid invoice is chased at 9am, 3, 7 and 14 days after it’s due, or after the day you sent it if it has no due date. Before each one goes, it checks what’s still owed, and once the invoice is marked paid the rest are cancelled. The invoice always shows when the next one goes.

You’re told too: on the morning of the first reminder, who’s late and how much is still owed, and each time a reminder goes.

Tools Down09:00

Sam Reid is late on INV-0151.

£735 still owed.

To you, on the morning the first reminder goes.

02In your name

Polite, then firmer, and always yours.

Each reminder goes by email from your business name, with your logo and colour, and replies go to your business email. Each carries your bank details, so paying is one transfer away.

The first is a quick note. The second says it was due and is still outstanding. The third asks to get it settled, and says to get in touch if there’s a problem or they need more time.

From: Flint Electrical
Subject: INV-0151 from Flint Electrical

£735 for invoice INV-0151

Hi Sam,

Just a quick note that invoice INV-0151 for £735 hasn’t been paid yet.

Account name: Flint Electrical

Sort code: 12-34-56 · Account number: 12345678

Thanks, Chris, Flint Electrical

The first reminder, as your customer gets it. A fictional business.

03Your call

Rather ring them? Pause it on the invoice.

Pause reminders is on the invoice’s card in the chat and in its menu. Tap Next reminder on the invoice to move it to another date, or set Reminders to On, Paused or Off; turning them back on starts again from that day. Or stop them for a customer altogether, on the customer.

If a reminder can’t be sent, you get a nudge instead, so you can send it yourself.

Reminders on this invoice

Next reminder
8 October 2026

The reminders after this one keep the same gaps between them.

Reminders
On · Paused · Off

Reminders go out on their own until this is paid.

Set reminder date

Tap Next reminder on the invoice. What each choice does is written under it.

04Free

Free on every plan. Even with no messages left.

Chasing never uses a message and never needs Pro. On the free plan, and in a month when your free messages are used up, it carries on.

In your trade

Shown in the work you do

Straight answers

Questions about the reminders

Do the reminders cost anything?

No. They’re free on every plan, and they never count as messages.

Can I stop them for one customer?

Yes. Pause or turn them off on any invoice, or turn them off for a customer altogether, and nothing more goes to them.

What does my customer see?

An email from your business name, with your logo and colour, saying what’s owed on which invoice, with your bank details. Replies go to your business email.

How does it know they’ve paid?

You tell it: mark the invoice paid, or say “Sam Reid paid £735”. Any reminders still to go are cancelled.

Price and the free plan

Made for one. Priced for one.

£29.99 a month including VAT, or £24.99 if you reclaim VAT. One person, no minimum, no setup fee, no training.

Your first month is free, with no card.
After that, 50 messages a month to Tools Down stay free for good, and every screen keeps working.
Tools Down Pro is paid monthly through Apple. It lifts the message limit, and the price you join at is the price you keep.
Fair use applies on every plan, with limits set far above what one person books or asks for in a month.

What counts as a message, and how cancelling works

Tools Down for iPhone

Coming soon on the App Store

First month free, no card.

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