Tools DownComing soon on the App Store

Guide

How to organise job photos

The short answer

File photos by job, not by date: one album for each customer and job, named so you’d find it in a year. Take before, during and after shots, especially of anything about to be covered up, add a word about what each one shows, and make sure they’re backed up somewhere other than your phone.

Why it’s worth two minutes

The question comes months later: what was there before you started, what’s behind the tiles, which model you fitted, what the customer chose. A photo you can find settles it in seconds. One lost in the camera roll is no help at all.

What to photograph

  • Before you start: the state you found it in, including any damage that was already there.
  • Anything about to be covered up: under floors, behind boards, inside walls and ceilings, under tiles.
  • Labels, serial numbers and data plates, so you’re not going back to read them.
  • The finished job, from where the customer will see it.
  • Anything you might be asked about later: a problem you pointed out, an extra they agreed.

File by job, not by date

Make one album for each job, named the same way every time: customer, street, what the job is. “Patel, Park Road, kitchen rewire” is still findable in three years; “Tuesday” isn’t.

On an iPhone
In the Photos app, albums are under Collections, and you can put albums in folders, such as one for each year. Apple’s guide to albums.
On Android
Google Photos makes albums the same way. Google’s guide to albums.

When the job’s done, the album is the record of it.

Say what each one shows

A photo of pipework means little in a year without a word: which room, what it shows, before or after. On an iPhone, a photo’s information has a caption field, and a search in Photos finds captions and text in photos, such as a serial number. Or keep a note on the job saying what its photos show.

From Apple Support: photo information and captions and searching for photos, checked 28 September 2026.

Back them up off your phone

A phone dropped in a bucket takes its photos with it, unless they’re somewhere else too. Check your photos are going somewhere else, and that there’s room.

On an iPhone
iCloud Photos stores your photos in iCloud and keeps them in step across your devices: a change on one is reflected on the others. Apple’s guide to iCloud Photos.
On Android
Google Photos backup saves your photos to your Google Account. Google’s guide to backup.

Their home, their photos

Photos of someone’s home are for the job. Ask before you use one anywhere else, such as on social media, and leave out anything that shows who lives there or where.

Sources

Each source was read on 28 September 2026.

  1. Apple Support: photo albums on iPhone
  2. Apple Support: photo information and captions on iPhone
  3. Apple Support: search for photos on iPhone
  4. Apple Support: back up and sync photos with iCloud
  5. Google Photos Help: create and edit albums (Android)
  6. Google Photos Help: back up photos and videos (Android)

Where Tools Down comes in

Send the photos with a word. They’re on the job.

Send photos to Tools Down with a word about them and they’re filed on the job that message is about. Months later, ask “What did I say about Mrs Jones’s board?” and it searches your chats, your notes and what’s in your photos, and shows you the photos rather than describing them.

You: What did I say about Mrs Jones’s board?

Tools Down: Scorched neutral on the cooker circuit, and no bonding to the gas. These are the photos you took.

Found in a new chat, weeks later, from the job.

Price and the free plan

Made for one. Priced for one.

£29.99 a month including VAT, or £24.99 if you reclaim VAT. One person, no minimum, no setup fee, no training.

  • Your first month is free, with no card.
  • After that, 50 messages a month to Tools Down stay free for good, and every screen keeps working.
  • Tools Down Pro is paid monthly through Apple. It lifts the message limit, and the price you join at is the price you keep.
  • Fair use applies on every plan, with limits set far above what one person books or asks for in a month.
What counts as a message, and how cancelling works

Tools Down for iPhone

Coming soon on the App Store

First month free, no card.

Keep reading

More guides, and the templates